The igloo Inn Limited Terms and Conditions


DEFINITION: The Client is the person or organisation, hiring the Equipment from The igloo Inn Ltd. 'Equipment’ is the Igloo Dome(s) and all other materials specified on the Booking Form and nothing else. ‘Period of Hire’ is the period between completing the set up of the Equipment and beginning the dismantling. As agreed and documented on the Booking Form. ‘Hire Charge’ is the amount payable by the Client to the Company as specified on the Booking Form. ‘Booking Form’ is the form issued by the Company to the Client containing details of the Period of Hire and Hire Charge. 


All orders are accepted subject to the Terms and Conditions of hiring as stated below and the Client by authorising or allowing work to proceed is deemed to have acknowledged this, unless variation is agreed and stated in writing. 


To deliver the Equipment and proceed to erect it on or before the Set Up date shown on the Booking Form. Or agreed by variation. 

To dismantle and remove the Equipment from the site on or after the Dismantling date shown on the Booking Form. Or agreed by variation. 


To pay a Deposit of 50% of the total balance on booking and to pay the balance in accordance with the Invoice on or before the due date. The Company reserves the right not to provide the Equipment should payment not be received. 

Not to enter the Equipment whilst it is being erected or dismantled by the Company. 

Not to use any lighting, heating, cooking or other gas or electrical appliances of any kind without the prior written consent of the Company 

Not to light, or allow to be lit, any fire, candle or other naked flame within or close to the Equipment without the prior written consent of the Company 

Not to tamper with the structure or any part of the Equipment and in particular not to affix or suspend from the Equipment any item whatsoever without the Company’s prior written consent 


The Hire Charge is based on the assumption that the Client provides a firm and level site of turf (or some other material not impervious to stakes and able to absorb rainwater) and is served by a firm access road adjacent to the site with adequate hard-standing for vehicles and is free from flooding, trees and overhead obstruction. 

If the client amends the quotation after initial booking has been made, the company reserves the right to recalculate the delivery charge, and apply a revised amount to the balance due, to cover the cost of delivering additional equipment included under an amended quotation 


The Client shall throughout the Period of Hire be responsible for the maintenance and safe custody of the Equipment. 

The Client must be satisfied with the Equipment before use and should notify the Company of any miscounts, incorrect deliveries or unacceptable Equipment before use. 

The Client shall be responsible for and indemnify the company against any loss of or damage to all hired equipment whatsoever the cause. 


The hire charge does not include making good any repairs to the site unless caused by the negligence of the company servants, agents or contractors 


Either party shall have the right to terminate this Contract without penalty within seven days from the date hereof subject to written confirmation of such termination being given by one party to the other within such period. In the event of such termination by either party the Company shall refund to the Client all sums paid by the Client to the Company by way of deposit or otherwise. 

Once the seven days referred to in the preceding clause has passed should either party cancel the contract, compensation will be paid of 50% of the Hire Charge save that if it is cancelled within 28 days prior to the Set Up date shown on the Booking Form the compensation will be the Hire Charge. 

In cases of severe weather (high winds, thunder and lightning, freak weather), where there are weather warnings in place, and the safety of the party is at risk, The igloo Inn Ltd, with the agreement of the client will cancel the party and offer a full refund. This does not include cancellation due to rain, unless the rain causes flooding and the tents cannot be pitched, in which case, after inspection by an employee of The igloo Inn Ltd, a full refund will be given. 


The Company will make every effort to complete the erection of the Equipment on or before the Set Up date shown on the Booking Form provided that the Client has complied with the undertakings set out above. If the Equipment is not erected on or before the Set Up date shown on the Booking Form the Client shall have the right to withdraw and the Company shall return all monies paid. If the Equipment is not erected because of delays due to weather or other circumstances beyond its reasonable control the Company shall not be liable to pay further compensation to the Client. 

The Company will take all reasonable care to avoid damage to the Clients’ own equipment but cannot be responsible for any loss suffered by the Client in respect thereof other than as a result of the negligence of the Company’s servants, agents or contractors. 


The Company will not be responsible for and the Client will indemnify the Company against all claims for the injury to persons or loss or damage to property howsoever caused unless it is proved that such injury or damage was caused by faulty material or workmanship or negligence on the part of the Company. 

The igloo Inn Ltd hold no responsibility for the welfare of any persons attending the party and recommend adult supervision at all times. Anyone booking a party with The igloo Inn Ltd must be aged aged over 18 years and agree to be responsible for any minors in attendance. 


Our service during COVID-19. 

Your safety is our highest priority. We are concentrating  on supplying clean, safe spaces. If you would like to book during this time, please ensure you have garden access via a side gate as our staff are unable to enter your property. In the event that your booking cannot take place due to COVID-19, a credit note will be issued and will be valid for 1 year from the booking date. 

Refunds will not be given